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COMMON QUERIES
The Info You’re After
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WHAT'S YOUR RETURN POLICY?We gladly accept cancellations only before an item has been dispatched. Since each order is freshly handmade or handcrafted for you, we unfortunately don't accept returns or exchanges But please contact us if you have any problems with your order.
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DO YOU OFFER DISCOUNTS?We offer promotions & giveaways from time to time so the best way to stay in the loop is by keeping in touch on our social media village and signing up for our email list. Don't worry about hearing from us 24/7, we go slow on the emails!
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PROCESSING TIME & DELIVERIESTo ensure that we provide you with freshly homemade products, the time we need to prepare an order for dispatch varies between 1 to 7 business days depending on peak seasons. After that, shipping takes at least 3 business days depending on your choice of shipping and address for delivery.
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CAN I FIND KIASILI NATURALS AT A LOCAL STORE NEAR ME?We’re glad that you’ve joined or are considering joining our #AsiliTribe! Due to the (freshly handmade and handcrafted) nature of our products, we unfortunately don’t offer them on the shelves of common beauty supply stores. However, our #AsiliVillage holds #AsiliPopUps from time to time, around the world. More incentive to get connected with our #AsiliTribe on social media!
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CAN I PICK UP MY ORDER LOCALLY?Since we don’t have a store front at the moment, we only offer free local deliveries for our #AsiliTribe in California’s Bay Area. If your address is eligible for our free local delivery, it will reflect in your shipping costs during checkout.
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I REALLY WANT TO EXPERIENCE THE MOTHERLAND, WHEN WILL YOU OPEN UP A STORE FRONT?Twashukuru kwa udadisi wako -- We are grateful for your curiosity to experience and learn more about the beautiful rich Motherland! To this very end, we are working on something amazing, perhaps a physical #AsiliVillage? Ppsst don’t tell anyone!
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DO YOU SHIP INTERNATIONALLY?Yes we do!
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DO YOU SHIP TO P.O. BOXES?Yes we do! Just make sure you give us your full address during shipping. In case of any concerns, please reach out to us via email or social media.
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WHAT’S THE DIFFERENCE BETWEEN HANDMADE AND HANDCRAFTED?As a mostly-colonized continent, English isn’t our native language! Though we’ll tell you this for sure, “handmade” refers to our oil products while “handcrafted” refers to our woven products. Both to mean that, our #AsiliVillage African mothers make them solely by their gifted hands.
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WHAT’S UP WITH THE HASHTAGS?Thought you’d never ask! It takes a village to successfully build a natural hair movement and make it an intergenerational lifestyle; Originating from our African roots and passing it down to successive generations. Let’s pass it on, shall we? use #myAsiliStory to share your own experiences use #AsiliTribe to hear others’ experiences use #AsiliVillage to connect with the larger community use #AsiliPopUps to experience our global natural hair pop-ups
FAQ: FAQ
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